A comprehensive alternative to having your own IT department, our Onsite Support package provides remote support, onsite engineer with monitoring and on demand consultancy as needed.
With unlimited onsite engineer time & Remote Support, Onsite Support is our most popular package, offering all sizes of business a complete and comprehensive outsourced support solution, so we become your trusted IT support team.
Your expert IT team
With no hidden costs our Onsite Support package offers unparalleled value for money and complete transparency allowing you to easily budget for your IT support spend. There is no need to pay in advance or worry about using onsite engineer by a certain date – resources are available when you need them.
Combined with our expertise and advice, this is the perfect alternative to having your own IT team, without all the cost and HR management.
Key features at a glance
- Unlimited onsite support
- Unlimited telephone & email support
- Unlimited remote support
- Standard Service Desk hours 9.30am to 6.30pm
- Preventative maintenance & updates
- Monitoring & alerts
- High rate of first-contact resolution
- Guaranteed response & resolution times
- Enterprise class service management system
- Dedicated Account Manager & technical reviews
- Quarterly preventive maintenance
- No hidden costs
- Free Installation on Products
Unlimited onsite support included at no extra cost
Some technical issues can only be resolved on your premises and sometimes much faster in person. Those sorts of issues are often the most critical ones to your business.
Lowest possible disruption to your business
We understand that minimizing disruption to your business is critical. Customer service is our focus. We aim at resolving your issues as quickly as we can.
No limits on your support
With Onsite Support you have access to unlimited remote monitoring, unlimited remote support, unlimited onsite engineering time, and unlimited technical advice.
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